The hits just keep coming for Comcast. It was bad enough when Ryan Block recorded the infamous customer service call from hell and when another Comcast customer showed how Comcast would only refund bogus charges to his account after he revealed to them that he’d recorded a phone call with a rep who explicitly said the charges wouldn’t apply. Now Comcast is having to deal with yet another instance of embarrassingly bad service: A customer who tried to cancel his account and was promptly put on hold for three-and-a-half hours until Comcast’s customer retention offices had closed for the day.
Read more here: Boy Genius Report