Anyone who has worked in customer service knows that it can be a miserable job that involves dealing with rude, angry people. That said, the generally accepted way to deal with rude customers is to keep any such negative feelings about them to yourself, or at the very most only share them with your friends and colleagues. This unwritten rule doesn’t seem to have stopped one Comcast customer service representative from changing a customer’s first name to “A**hole” in the company’s database and keeping it there until the customer received their monthly bill with the expletive written at the top of the page.
Read more here:: Boy Genius Report