Why has Comcast’s customer service been so traditionally bad? Largely because it hasn’t faced any negative repercussions for it. After all, in many markets Comcast is the only game in town for broadband services, which means that angry customers don’t have anywhere else to go if they aren’t satisfied. However, the rise of cord cutting and online TV streaming services means that Comcast suddenly finds itself in competition with Netflix and other tech companies for users’ monthly TV subscription fees. This means Comcast actually has to (Gasp!) compete for consumers’ hearts and minds for the first time.
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