As we saw last year, Comcast has come up with an ingenious way to keep subscribers — namely, it makes unsubscribing to its services such a torturous and miserable process that you’ll eventually just cave in and decide to stick with them. Comcast subscriber Gern Branston recently attempted to cancel his Comcast customer service and a retention agent made him an offer to stay that he thought was too good to pass up. In retrospect, however, he probably wishes he hadn’t taken the bait.
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