That customer service agent you’re chatting with might be watching you type in real time

%name That customer service agent you’re chatting with might be watching you type in real time by Authcom, Nova Scotia\s Internet and Computing Solutions Provider in Kentville, Annapolis Valley

Big Brother is watching you, and so it seems are many customer service agents you chat with online. Apparently, they can see what you type in real time — everything you type, every time you erase and start over, all with most people generally unaware of the degree to which they’re being scrutinized.

Yes, those online agents are increasingly able to follow along with what you type before you ever click “send” — a button that Gizmodo’s ace privacy reporter Kashmir Hill went so far as to describe in a piece this week as just “an illusion.” What brought this up? Well, a number of things, actually.

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That customer service agent you’re chatting with might be watching you type in real time originally appeared on BGR.com on Sun, 2 Dec 2018 at 12:48:54 EDT. Please see our terms for use of feeds.

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