One of the things that we’ve found most remarkable about Comcast and Time Warner Cable’s infamous customer service is that it seems absolutely no one within either company definitively knows anything about the products and services they’re offering. Case in point: Time Warner Cable customer Frank Catena recently received an upgrade offer in the mail from Time Warner Cable that seemingly promised him a free tablet if he upgraded his package to include pay TV. Actually taking advantage of this upgrade, however, proved to be much more difficult than anticipated.
Read more here:: Boy Genius Report